That company is the WORST I have ever dealt with in my 30+ years of riding. I will NEVER buy from them again and will warn all others who are considering going there.

I bought a second hand Suzuki GSX1250FA from them. It was a trade in from another customer. It was low mileage, 2010 model and looked in great condition so I thought everything would be fine.

First thing I noticed is that when i went to pick it up, the fuel tank had not been topped up as they had promised. No big deal,, but it shows they don’t keep their word.

Took it for the short ride home, parked it in the garage and the next day took it for a 30-40 KM ride. Within 30 minutes it was seriously overheating! I stopped and noticed two things: oil level was way above full and there was no coolant in the bike!

I rang them up and was told to take it to a Suzuki dealer! This was the day after I picked it up! Took it to a local mechanic who drained an excess 1.5 litre of oil out of the bike. It was still overheating so took it home, parked it back in the garage. Obviously the coolant had leaked into the engine, which is a very serious problem.

That was Saturday.

On Monday wrote a nice polite email to them asking them to pick up the bike and fix it. NO RESPONSE.

Rang the Sales Manager. He told me he would organise for the bike to be picked up. No one picked the bike up and he never called back.

Wednesday Sales Consultant rings after I emailed him and says he would organise for the bike to be picked up. No one picked the bike up and he never called back. His excuse: no staff to pick up the bike.

Thursday waited at home for them to pick up the bike. No one turns up.

Friday I finally realised that they were simply not interested and treating me like garbage, I sent them a letter demanding a full refund of the purchase price as who knows what is wrong with that bike.

Finally the Sales Manager calls back and denies that he ever made a promise to pick up the bike but that they would now pick it up and argues with me as to whether I was capable of judging the coolant level! No word on a refund.

So for my $10,000 what did I get: moved the bike from their showroom to my garage where it sat for a week then back to their showroom, with not one word of apology, an offer of a replacement bike or refund of my purchase price! Instead, I was shown complete contempt.

Finally the General Manager rings up. Apparently, only letters making legal demands works with Trivett Harley-Davidson! Apologises but does not offer a refund or a solution.

I have now lodged a claim in the Consumer Tribunal in an attempt to get my money back, to which I am entitled to under NSW consumer law.

Perhaps that is the only think that will make Trivett Harley-Davidson realise that customers are not dogs, but human being who should be treated with respect.

If you deal with Trivett Harley-Davidson, be warned! They treat their customers like garbage.
Contrary to their claims on their website, their customer service is atrocious. The worst I ever experienced in the motor-cycle industry in my 30+ years of riding.

I don’t know. Maybe they just hate Suzuki riders.

Love your work Coach Raz.