{"id":814,"date":"2010-07-28T13:14:44","date_gmt":"2010-07-28T03:14:44","guid":{"rendered":"http:\/\/www.razchorev.com\/?p=814"},"modified":"2010-07-28T13:14:44","modified_gmt":"2010-07-28T03:14:44","slug":"creating-a-social-media-strategy","status":"publish","type":"post","link":"https:\/\/www.razchorev.com\/newme\/creating-a-social-media-strategy\/","title":{"rendered":"Creating a Social Media Strategy"},"content":{"rendered":"<address>Last night I attended a social media panel, With\u00a0Jack Matthews, CEO, Fairfax Digital; Cliff Rosenberg, MD, LinkedIn Australia; and David Whittle, CEO, Mark, organized by the Australian &#8211; Israel Chamber of Commerce, and hosted by PriceWaterhouseCoopers. During the panel discussion, Mr. Matthews said &#8211;<\/address>\n<blockquote>\n<address>If you don&#8217;t have a social media policy for your company, you&#8217;re making a big mistake!<\/address>\n<\/blockquote>\n<address>I totally agree with Mr. Matthews, and would like to add, that a social media policy should be introduced, in conjunction with a social media strategy. The policy is great for employees of the company, but the social media strategy should be created and implemented at the highest level of the organization.<\/address>\n<address><a title=\"Nick Shin - Social Media Examiner\" href=\"http:\/\/www.socialmediaexaminer.com\/author\/nick-shin\/\" target=\"_blank\"><span style=\"color: #444444;\">Nick Shin<\/span><\/a> has published his\u00a07 Steps For a Successful Social Media Strategy a few days ago, which I&#8217;ve used a few tips, and added some clarifications here: <\/address>\n<p>&#8230;According to the 2010 <a href=\"&lt;http:\/\/www.socialmediaexaminer.com\/social-media-marketing-industry-report-2010\/&gt;\" target=\"_blank\">Social Media Marketing Report<\/a>, 67% of marketers plan to increase their use of social media channels including blogs, Twitter, and Facebook.<\/p>\n<p>As more companies integrate social media into their marketing and communications plans, emphasis needs to be on creating a social media strategy.<\/p>\n<p>So how exactly do you develop this strategy?<\/p>\n<h2>The Prerequisite<\/h2>\n<p>Before you develop your strategy, make sure your upper-management team believes in social media and that the first goal is not to sell, sell, sell.\u00a0 In other words, if your business is jumping into social media because \u201ceveryone else is doing it\u201d or because you want to sell product rather than to build relationships, please step away from social media.\u00a0 Social media is a long-term commitment and not a marketing gimmick.<\/p>\n<p>It\u2019s important for the organization to understand that testing and experimentation are keys to success.\u00a0 This comes naturally to an organization whose culture embraces being <strong>proactive and open<\/strong>.\u00a0 The reason why all businesses need to have a social media strategy is because it prevents any misunderstandings and emphasizes why social media is relevant to your business\u2019 overall goals.<\/p>\n<p>Here are some key points to consider\u2026<\/p>\n<h2>#1: Determine Your Goals and Objectives<\/h2>\n<p><strong>Determine who owns social media<\/strong>.\u00a0 Whether it&#8217;s marketing, PR, or communications is irrelevant.\u00a0 In a perfect social media world for businesses, social media instills a collaborative approach and breaks down silos.\u00a0What\u2019s important is to understand your social media goals and objectives and how they tie into your overall company goals.<\/p>\n<p>Keep it Specific, Measurable, Attainable, Realistic\/Relevant, and Timely (aka be SMART!).<\/p>\n<h2>#2: Research, Research, and Research Some More<\/h2>\n<p>Rather than jumping into social media, prepare yourself so you know what to expect.<\/p>\n<ul>\n<li>Develop a list of social media sites where you can potentially engage with your target audience.\u00a0 The list will most likely start off with Twitter, Facebook, LinkedIn, YouTube and a few select blogs and forums.<\/li>\n<li>Check out each of the social media sites on your list and do additional research to determine relevancy by searching for your brand name, your competitors, and your target keywords.\u00a0 Listen to what\u2019s out there, identify, and understand your target audience.<\/li>\n<\/ul>\n<h2>#3: Create a Digital Rolodex of Contacts and Content<\/h2>\n<p>When social media is done correctly, relationships will build naturally.\u00a0 Begin making connections by following the conversation.\u00a0 You can do this by subscribing to blogs in your industry and by making a list of influencers who are relevant to your business.<\/p>\n<p>This becomes handy when it\u2019s time to provide content on your social networks.\u00a0 Read Emily Proctor\u2019s <a title=\"5 easy steps to a winning social media plan\" href=\"http:\/\/www.socialmediaexaminer.com\/5-easy-steps-to-a-winning-social-media-plan\">article <\/a>in which she provides some excellent pointers on a social media content strategy<\/p>\n<h2>#4: Join the Conversation to Develop Relationships<\/h2>\n<p>You can start joining the conversation by\u00a0<strong>posting comments on blogs and forums<\/strong>, answering questions on Yahoo! and LinkedIn, joining groups related to your industry and joining\u00a0Twitter chats.<\/p>\n<p><strong>Begin developing relationships by following and friending influencers and those in your industry<\/strong>.\u00a0 Don\u2019t just look for people with thousands of followers; you\u2019ll be surprised by the value that someone with only a couple of hundred followers provides. \u00a0Look at measuring twitterers influence on (surprise, surprise &#8211; <a title=\"Twinfluence\" href=\"http:\/\/twinfluence.com\/\" target=\"_blank\">twinfluence.com<\/a>)<\/p>\n<h2>#5: Strengthen Relationships<\/h2>\n<p>It\u2019s easy to hide behind your avatar or profile picture, but face-to-face is incredibly powerful.\u00a0 I think more people are now realizing how underrated the in-person interaction really is because of how far social media has come, allowing so many people to \u201chide.\u201d<\/p>\n<p>Attend offline events related to your industry\u2014not only to strengthen your knowledge base but also to network and strengthen relationships with those you might have conversed with via social media but never met in person.\u00a0 A popular offline event is known as a\u00a0<a title=\"What the hell is a Tweetup?\" href=\"http:\/\/www.razchorev.com\/2010\/05\/13\/what-the-hell-is-a-tweetup\/\" target=\"_blank\">tweetup<\/a>.<\/p>\n<h2>#6: Measure Results<\/h2>\n<p><strong>G<\/strong><strong>oals and objectives of your social media strategy.<\/strong><\/p>\n<ul>\n<li><strong>Improve brand presence across social channels<\/strong>\u2014The measurement goal here is an increase in the <strong><em>number<\/em><\/strong> of followers on Twitter, number of fans on Facebook, number of comments, number of times your brand is mentioned in blogs and forums and so on.<\/li>\n<li><strong>Increase positive sentiment about your brand<\/strong>\u2014The goal here is to convert the number of positive mentions while taking note of negative mentions.\u00a0 Has the ratio of positive to negative comments improved?\u00a0 With the good comes the bad in social media. Get used to it! The positive is great, but the negative is better! (Read A Complaint as a Gift &#8211; Jannelle Barlow)<strong><\/strong><\/li>\n<li><strong>Develop relationships for future partnership opportunities<\/strong>\u2014This goal is to keep track of those with whom you\u2019ve connected.\u00a0 For example, if you met a potential speaker for your webinar, include that person into your digital Rolodex. <a title=\"Linkedin \" href=\"http:\/\/www.linkedin.com\" target=\"_blank\">LinkedIn <\/a>is a fantastic tool for it! If a vendor contacts you through your blog, capture that lead and take note.<\/li>\n<li><strong>Increase traffic to your website<\/strong>\u2014Keep track of visitors to your website who come from each of your social media sites.\u00a0 If you\u2019re promoting an event using social media, consider using a unique code to track the campaign.<br \/>\nUse GoogleAnalytics extensively! It&#8217;s free, and very comprehensive!<\/li>\n<\/ul>\n<p>Measuring social media is a never-ending debate.\u00a0\u00a0<strong>What metrics do you use to measure social media?\u00a0 What objective are you measuring those metrics for?<\/strong><\/p>\n<p>When it comes to measuring social media, it takes a multitude of metrics as well as trending reports to get a sense of what to improve.<\/p>\n<h2>#7: Analyze, Adapt, and Improve<\/h2>\n<p>Your social media strategy doesn\u2019t end with measurement; it goes beyond that.\u00a0 You need to\u00a0<strong>analyze your social media campaigns<\/strong>, adapt any new findings into your current processes, and improve your efforts.<\/p>\n<p><strong>Testing and experimentation will perfect your social media efforts<\/strong>.<\/p>\n<p>As you dive deeper into the never-ending pool of social media, you\u2019ll quickly understand what works and what doesn\u2019t.<\/p>\n<p>More specifically, you\u2019ll develop favorite tools to use, realize that there are certain days and times where it doesn\u2019t pay to be active in social media, and come to the conclusion that you still have lots to learn.\u00a0 It\u2019s a wonderful new world and I hope many of you are as thrilled to be part of it as I am.<\/p>\n<h2>Conclusion<\/h2>\n<p>Social media strategies will vary for each business and for each industry.\u00a0 However, one thing is clear: social media needs to have \u201call hands on deck\u201d in order to be successfully integrated into your company\u2019s goals and objectives.<\/p>\n<p>I consider the social media platforms like blogs, Twitter, Facebook, etc., as tactics that tie into the social media strategy, which is a part of your overall PR, Comms and Marketing strategies. \u00a0In other words,\u00a0<strong>outline your social media strategy and support your strategy with tactics<\/strong>.\u00a0 Without a carefully thought-out plan, you\u2019ll eventually be overwhelmed with social media and even worse, get burnt out by it.\u00a0 Use this guide as a stepping-stone to your social media success.<\/p>\n<p>Does your company have a Social Media Strategy? How do you implement it? What did you learn from that process?<\/p>\n<div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"http:\/\/www.hupso.com\/share\/\"><img decoding=\"async\" src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" border=\"0\" style=\"padding-top:2px; float:left;\" alt=\"Social Share Counters\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"linkedin\");var hupso_url_c=\"\";var hupso_title_c=\"Creating a Social Media Strategy\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"excerpt":{"rendered":"<p>Last night I attended a social media panel, With\u00a0Jack Matthews, CEO, Fairfax Digital; Cliff Rosenberg, MD, LinkedIn Australia; and David Whittle, CEO, Mark, organized by the Australian &#8211; Israel Chamber of Commerce, and hosted by PriceWaterhouseCoopers. During the panel discussion, Mr. Matthews said &#8211; If you don&#8217;t [&hellip;]<\/p>\n<div style=\"padding-bottom:20px; padding-top:10px;\" class=\"hupso-share-buttons\"><!-- Hupso Share Buttons - http:\/\/www.hupso.com\/share\/ --><a class=\"hupso_counters\" href=\"http:\/\/www.hupso.com\/share\/\"><img src=\"https:\/\/static.hupso.com\/share\/buttons\/share-small.png\" border=\"0\" style=\"padding-top:2px; float:left;\" alt=\"Social Share Counters\"\/><\/a><script type=\"text\/javascript\">var hupso_services_c=new Array(\"twitter\",\"facebook_like\",\"facebook_send\",\"google\",\"linkedin\");var hupso_url_c=\"\";var hupso_title_c=\"Creating a Social Media Strategy\";<\/script><script type=\"text\/javascript\" src=\"https:\/\/static.hupso.com\/share\/js\/counters.js\"><\/script><!-- Hupso Share Buttons --><\/div>","protected":false},"author":1,"featured_media":1012,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[109,184,223,348,297,349],"class_list":["post-814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social-media","tag-digital-marketing","tag-linkedin-2","tag-optimizing-business","tag-social-media","tag-strategy","tag-twitter"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/posts\/814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/comments?post=814"}],"version-history":[{"count":0,"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/posts\/814\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/media\/1012"}],"wp:attachment":[{"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/media?parent=814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/categories?post=814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.razchorev.com\/newme\/wp-json\/wp\/v2\/tags?post=814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}